🚚💨 Speedy Delivery!

Pick the Perfect Gift Here

Privacy Policy

Privacy Policy


Craftshack, Inc, its affiliates and its subsidiaries (collectively, “we” or “Craftshack”) is committed to respecting and protecting your privacy. This privacy policy communicates how, when, and why we gather information about our customers and what we do with it. Please read this privacy policy carefully. If you do not agree to this privacy policy, please do not register, subscribe, create an account or otherwise interact with Craftshack at www.craftshack.com (the “Site”) or if you have, please immediately contact us to remove your account. By visiting the Site, you accept the practices described in this privacy policy.


If you have any questions about our privacy policies please contact us at orders@craftshack.com.


Information Collected
Craftshack collects personal information (“Personal Information”) about members to customize the content and/or the layout of the Site and to contact members regarding their accounts. If a member chooses to place an order through the Site, we collect additional information including, but not limited to, the member’s name, billing address, shipping address, date of birth, date of order and product purchased.

Craftshack also collects non-personal information (“Non-Personal Information”) and general statistics about each user and each member that visits the Site. This information is recorded, collected and analyzed to understand the usage of the Site. Non-Personal Information may include, but is not limited to, each users internet service provider, internet protocol address, browser information and other usage data. In addition, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies (together, with “Personal Information” and “Non-Personal Information, the “Information”).


Use and Disclosure of Information
We will not share or disclose Information to anyone except as described in this Privacy Policy. Craftshack may use Information to process and fulfill orders and to notify members and users of order status or products available for purchase on the Site. Craftshack may, on occasion, share Information with third parties. In addition, we may share Information if we are required to do so by law or if disclosing Information is vital to identify, contact or bring legal action in order to protect Craftshack, its customers or third parties. Information may also be used to develop personalized shopping experiences and histories for each member in order to customize products, promotions, emails, updates or special offers.


Information may be shared with merchants, vendors, retailers and any third party from whom the purchase is made, and may be provided to other third parties to process and fulfill orders. We have no control over how third parties use Information and assume no responsibility or liability for their use of Information.


On occasion, we may employ other third parties to perform services, maintain and operate the Site, maintain and operate updates or newsletters sent by Craftshack or maintain certain features of the Site. We may also employ third parties to analyze our sales data or to assist in marketing and personalizing product information. We may share Information with any of these third parties. We may also transfer
Information as an asset in connection with a proposed or actual merger, sale, corporate reorganization, stock sale or any other change in corporate structure. In such a circumstance, any transferee would be bound by the terms of this privacy policy.


Comments you voluntarily post on public forums such as our blog will be displayed publicly along with the name you submit and the time at which you submitted the comment. Although we reserve the right to monitor and delete any activity at our discretion, all Information posted is unprotected and can be seen by anyone.


If you elect to use our referral services for informing a friend about our Site, we ask you for the friend’s name and email address. Craftshack will automatically send the friend an email inviting them to visit the Site. Craftshack stores this Information for the purpose of, among others, sending emails and tracking the success of our referral program. The friend may contact Craftshack to request the removal of this information from our database.


Third Parties
Our Site may contain links to third party websites, products and services. Information collected by these third party websites is governed by their privacy policies and practices, if any, and is not subject to this privacy policy. We are not responsible for how these third party websites use information. If you visit a third party website from our Site, you do so at your own risk and we do not assume any responsibility or liability in connection therewith. We encourage you to become familiar about the privacy practices of any party, including Craftshack, to whom you provide any information.


Minors
We do not knowingly collect Information about or from minors under the age of 21, nor do we or any of our third parties direct any solicitations or advertisements to minors. If you are not 21 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. If we learn that we collected Information about a minor, we will act to remove that Information.


How We Protect Your Information
We take reasonable precautions to safeguard your Information. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.


When creating an account on our Site, you are required to establish a password. We courage you to choose a password that is at least 8 characters, using a combination of letters, numbers and symbols. You are solely responsible for maintaining the secrecy of your password and Information.


While we use standard security procedures and practices to safeguard Information, no Site is guaranteed to be 100% secure. Therefore, we do not guarantee or attest to the security of Information, including your Information. If you transmit Information to Craftshack, you do so at your own risk.


While we make efforts to accommodate requests to restrict our use of Information, we reserve the right to delete Information if we are not able to reasonably accommodate a requested restriction.


Removing Information
While we attempt to accommodate reasonable requests to delete Information, please note that we cannot always delete all records. For instance, we are required to retain records related to previous sales for financial reporting and compliance purposes. We may retain and use Information to, among other purposes, comply with our legal obligations, preserve our rights, resolve disputes and enforce our agreements.


Privacy Policy Changes
If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. To the fullest extent permitted by law, your continued use of the Site indicates your assent to the Privacy Policy as posted.


If you have any questions regarding our privacy policy, please email orders@craftshack.com

TERMS & CONDITIONS

Terms of Use


The following terms and conditions of use (the “Terms and Conditions”) govern your use of the website www.craftshack.com, which shall include, without limitation, the home page, splash page, and all other pages under the same domain name, and all content thereon (the “Site”) as provided by Craftshack, Inc. (“Craftshack” or “we”). We may change the Terms and Conditions from time to time and at any time without notice to you, by posting such changes on the Site. BY USING THIS SITE, YOU ACKNOWLEDGE AND AGREE TO THESE TERMS AND CONDITIONS AS APPLIED TO YOUR USE OF THE SITE. If you do not agree to these Terms and Conditions, you may not access or otherwise use the Site. By using the Site following any modifications to the Terms and Conditions, you agree to be bound by any such modifications to the Terms and Conditions.


  1. This Site is intended only for the use and enjoyment of persons who are 21 years of age or older and legally reside in the United States. You must be 21 years of age or older to access or otherwise use this Site. Persons under 21 years of age are prohibited from using this Site in any way. If you consider any material on this Site to be inappropriate or offensive, please do not visit this Site.
  2. You agree to use this Site for personal purposes and not for commercial purposes. You agree to have no more than one account and to not sell, trade or transfer that account to any other person. You agree to comply with these Terms and Conditions and all applicable law or regulations of the jurisdiction in which you reside and may be subject. You agree that you will not interfere with or disrupt the Site or any of the services provided by Craftshack and that you will not access Craftshack by any other means other than through the interface provided.
  3. In order to access certain products or services, you may be required to provide information about yourself as part of the registration process or as part of your continued use of the Site. You agree that any registration information you give to Craftshack will always be accurate, correct and up to date.
  4. You agree that you will not reproduce, copy, sell, barter, or trade any information you access on Craftshack.
  5. You agree that you are solely responsible for any breach of your obligations under the Terms and Conditions and for the consequences of such breach, including any loss or damage Craftshack may suffer. You also agree that Craftshack has no responsibility to you or to any third party for your breach of the Terms and Conditions and for the consequences of such breach.
  6. You agree that we are not liable for any damages or losses caused by someone using your account without your permission. However, if we suffer any damage due to any unauthorized use of your account, you may be liable. By using this Site, you represent you are qualified and authorized to use this Site under the account registered.
  7. You acknowledge and agree that you are responsible for maintaining the accuracy, confidentiality, and privacy of your account information. Accordingly, you agree to be solely responsible and liable for any and all activities that occur under your account. If you become aware of any unauthorized use of account information, you agree to notify us immediately at orders@craftshack.com.
  8. You acknowledge that you have read, understood and will comply with the terms of our privacy policy and these Terms and Conditions
  9. We rely upon a network of independent vendors, retailers, manufacturers and other licensed parties (collectively, “Vendors”) who sell the products and services available on Craftshack. Each product or service listed on Craftshack is not an offer to purchase such product or service but an invitation to make an offer. You acknowledge and agree that Craftshack does not sell, offer to sell, invite to sell, or solicit any offers. IN ALL INSTANCES, ALL SALES ARE ADVERTISED, SOLICITED, OFFERED, ACCEPTED, MADE AND DELIVERED BY VENDORS WHO RECEIVE ALL ORDERS. In all instances, any solicitation, invitation, offer, advertisement or communication is void where prohibited by law. If you wish to purchase any product or service made available by a Vendor, you may be asked to supply certain information relevant to the purchase including, without limitation, your credit card information, your billing address and your shipping information. You represent and warrant that you have the legal right and authority to use any credit card, debit card, gift card, gift certificate or coupon code utilized in connection with any transaction. By submitting such information, you grant to Craftshack and to Vendors the right to provide such information to third parties consistent with our privacy policy and their privacy policies. If you have any questions regarding a Vendor’s privacy policy, please contact us before purchasing a product.
  10. In connection with each transaction, you represent that you may purchase and receive the products ordered in compliance with all applicable laws, including, without limitation, the alcoholic beverage control laws of the jurisdiction in which you reside, and that such products will be used only in a lawful manner. By placing an order, you represent that you are 21 years of age or older and you authorize our Vendors to act on your behalf to engage a common carrier to deliver your order where you want it delivered. Sales by certain Vendors are made at the premises of the Vendor and title passes to you at the premises of the Vendor. If you have any questions regarding where a sale is being made, please contact us before purchasing the product. Craftshack and our Vendors make no representation as to the right of any person to import any product in to any state. Some state regulations require a business address for shipment and in those states, you represent that the address you have provided is a business address.
  11. Craftshack displays suggested retail prices for goods and services advertised based on pricing information available to us and provided to us by our Vendors. We make no representation or promise as to the reliability or accuracy of such information.
  12. Despite our best efforts, a small number of the items on our Site may be mispriced. If an item’s correct price is higher than the stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
  13. Any packages that are refused or unable to be delivered by our common carriers will be returned to the Vendor at your expense. We will refund to you any product costs minus shipping costs
  14. All invitations to make an offer for a product featuring free shipping are invitations to make an offer for a product that includes the cost of shipping in the price of such product.
  15. The products and services sold on this Site are sold by the Vendors and subject to their privacy and shipping policies. Due to state regulations, our Vendors are unable to accept the return of any product or payment for service purchased by a customer in error.
  16. Craftshack has affiliated legal entities that may provide services to you on behalf of Craftshack. You acknowledge and agree that such affiliates are entitled to provide services to you.
  17. Craftshack is constantly innovating in terms of the services it provides. You acknowledge and agree that the form and nature of these Terms and Conditions may change at any time without prior notice to you and acknowledge and agree to accept the new terms so long as they are updated here.
  18. You acknowledge and agree that all information (the “Information”) that you have access to may be protected by the intellectual property rights of Craftshack, our Vendors or third parties. You should not and may not modify, lease, rent, claim or distribute such Information without the express written consent of the owner of such Information.
  19. As between you and Craftshack, we are the owner and/or authorized user of any trademark, and/or service mark appearing on the Site, and are the copyright owner or licensee of the content and/or information on the Site, unless otherwise indicated. Except as otherwise provided herein, use of the Site does not grant to you a license to any content, features or materials you may access on the Site. Any commercial use of the Site is strictly prohibited, except as allowed herein or otherwise approved by us in writing. If you make other use of the Site, except as otherwise provided herein, you may violate copyright and other laws of the United States, other countries, as well as applicable state laws and may be subject to liability for such unauthorized use.
  20. We do not grant any license or other authorization to any member of our trademarks, service marks, other copyrightable material or any other intellectual property, by including them on the Site except as provided herein. We give you a personal, royalty-free, non-assignable and non-exclusive license to use the Site as provided to you by Craftshack. This license is for the sole purpose of enabling you to use and enjoy the Site as provided in the manner permitted by these Terms and Conditions.
  21. Unless specifically requested, Craftshack does not solicit nor does it wish to receive any confidential, secret or proprietary information or other material from you through the Site, any of its services, by e-mail, or in any other way. Any information or material submitted or sent to Craftshack will be deemed not to be confidential or secret. By submitting or sending information or other material to Craftshack you represent and warrant that the information is original from you and that no other party has any rights to the material. By submitting or sending information or other material to Craftshack you grant Craftshack the royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any “moral rights” in posted materials have been waived.

DISCLAIMER OF WARRANTIES


  1. THE SITE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT, FUNCTIONS AND MATERIALS IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CRAFTSHACK DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. CRAFTSHACK MAKES NO WARRANTY THAT THE SITE WILL MEET USERS’ REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CRAFTSHACK OR THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE.
  2. ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE USE OF THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR USE OF THE SERVICES AND PRODUCTS.

LIMITATION OF LIABILITY


  1. IN NO EVENT SHALL CRAFTSHACK OR ANY OF ITS VENDORS, EMPLOYEES, AGENTS, AFFILIATES, OR CONTENT OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE CONTENT, MATERIALS AND FUNCTIONS RELATED THERETO, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS OR LOST BUSINESS OR LOST SALES, THE PRODUCTS AND SERVICES ON THIS SITE OR UNDER ANY THEORY OF LIABILITY WHATSOEVER EVEN IF CRAFTSHACK OR SUCH INDIVIDUAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU INCLUDING, BUT NOT LIMITED TO, LOSS OR DAMAGE AS A RESULT OF:
    • ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF CONTENT, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER WHOSE CONTENT APPEARS ON THE SITE;
    • YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE;
    • YOUR FAILURE TO PROVIDE ACCURATE ACCOUNT INFORMATION; AND
    • ANY CHANGE MADE BY CRAFTSHACK TO OUR SITE OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF SERVICES.
    • SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO CERTAIN USERS.

Credits, Gift Certificates and Invitations


  1. We may, from time to time, offer a credit for new-member referrals (“New Member Credits”). New Member Credits, if any, will be issued by Craftshack and not our Vendors. New Member Credits may only be earned after new members that have been invited by a current member make at least one completed and shipped purchase in the amount of $35 or more within the first 30 days upon receipt of their invitation. New Member Credits carry no cash value and can only be used for purchases on the Site. New Member Credits expire one month from the date of issue and are non-transferrable. New Member Credits granted by any other means other than as a result of the initial, completed and shipped purchase by a new member introduced to Craftshack for the first time by a referring member are in violation of these Terms and Conditions. You may not use spam to obtain referral credits, and you agree not to send invitations to join the Site to people who are under the age of 21, who do not know you or who are unlikely to recognize you as a known contact.
  2. In addition to New Member Credits, we may issue or offer credits for returns and gift certificates. If we choose to offer these, the credits and gift certificates will be issued by Craftshack and not our Vendors and will carry no cash value and will expire (if they expire) on the date specified. Credits and certificates are non-transferrable and may only be used to purchase products and services on the Site. Expired New Member Credits, credits and gift certificates may not be re-activated.
  3. Any referral credit or gift certificate granted in violation of these Terms and Conditions is null and void and subject to immediate cancellation or termination of all referral credits or gift certificates. We reserve the right to modify or amend these Terms and Conditions at any time and the methods by which special promotions or benefits are offered or earned.
  4. You may not participate in any referral, credit or certificate program if any applicable laws or regulations prohibit doing so.

Advertising


  1. The Site may be supported by advertising revenue. These advertisements may be targeted to members based on their membership history.
  2. The manner, mode, and extent of advertising by Craftshack is subject to change without notice.
  3. In consideration for granting you access to and use of the Site, you agree that Craftshack may place such advertising on the Site. You agree that any user-content collected can be re-used as marketing materials.

Craftshack Specialty Pre-sale Items


Craftshack Specialty Pre-sale Items are an order at your own risk pre-sale – orders with this item will not be shipped until the product is available from a retail location that is ready to ship your order; this item is not guaranteed to dispatch. We will do our absolute best to fulfill every order that comes in; however, we cannot guarantee that Craftshack Specialty Pre-sale Items will be fulfilled. As always, our customer success team will send regular updates - orders will be dispatched on a first come first served basis. If this product cannot be fulfilled, you will be issued a Craftshack Gift Card for the entire value of your order. Your Gift Card cannot be swapped for Cash or Refunded and can only be redeemed on Craftshack.com.


Cancellation Policy


All sales are final. Any credits will be issued in a form of eGift Cards to CraftShack.com. No cash value or refunds to credit cards or original form of payment. A $25 reduction in your total refund amount applies for orders that are already fulfilled but haven't shipped. You will be charged double the shipping charge if the orders have been shipped and set to return to cover the shipping cost for both charges.


Links


You acknowledge and agree that we have no responsibility for the accuracy or availability of information provided by sites to which you may link from the Site (“Linked Sites”). Links to Linked Sites do not constitute an endorsement by or association with Craftshack of such sites or the content, products, advertising or other materials presented on such sites. Craftshack does not author, edit, or monitor these Linked Sites. You acknowledge and agree that Craftshack is not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such Linked Sites.


Miscellaneous


  1. These Terms and Conditions constitute the whole legal agreement between you and Craftshack and govern your use of the Site and completely replace all prior agreements between you and Craftshack in connection with the Site.
  2. You acknowledge and agree that Craftshack may update these Terms and Conditions or notify you of changes to the Site by email, regular mail, or updates to the Site. Your continued use of this Site indicates your acknowledgement and acceptance of these Terms and Conditions.
  3. You acknowledge and agree that each subsidiary and affiliate of Craftshack shall be third party beneficiaries to the Terms and Conditions and that such other companies shall be entitled to directly enforce and rely upon any provision of these Terms and Conditions which confers a benefit upon them. No other party shall be a third party beneficiary of the Terms.
  4. The Terms and Conditions and the relationship between you and Craftshack shall be governed by the laws of the State of Delaware, without regard to its conflict of law provisions. You and Craftshack agree that any cause of action, dispute or claim that may arise between you and Craftshack shall be commenced and be heard in binding arbitration only. This includes, but is not limited to:
    • claims arising out of or related to any aspect of the relationship between you and Craftshack, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory;
    • claims that arose before this or any prior agreement (including, but not limited to, claims related to advertising); and
    • claims that may arise after the termination of these Terms and Conditions.

    You agree that you and Craftshack are each waiving the right to trial by jury or to participate in a class action. You and Craftshack agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, you and Craftshack agree that an arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. These Terms and Conditions evidence a transaction in interstate commerce, and thus, the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of these Terms and Conditions.

  5. You and Craftshack each agree to submit to the personal and exclusive jurisdiction of an impartial arbiter located within the State of Delaware. Notwithstanding any other provision herein, you agree that Craftshack shall still be allowed to apply for injunctive remedies (or the equivalent type of urgent legal relief) in any jurisdiction.
  6. The failure of Craftshack to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms and Conditions remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or the Terms and Conditions must be filed within one (1) year after such claim or cause of action arose or be forever barred.
  7. We control and operate this Site from our offices in Delaware. We do not represent that materials on this Site are appropriate or available for use in other locations. Persons who choose to access this Site from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
  8. When you use this Site, you may purchase a service or product that is provided by another person or company. Your use of these other services and products may be subject to separate terms between you and the company concerned. If so, the Terms and Conditions do not affect your legal relationship with these other companies or individuals.
  9. You acknowledge and agree that Craftshack may terminate providing any services or the legal agreement between you and Craftshack for any reason at any time. If at any time, the relationship between Craftshack and you ends, the provisions in these Terms and Conditions set forth in this “Miscellaneous” chapter shall continue to survive (including the provisions related to arbitration and venue) and shall be unaffected by the cessation.
x