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Breweries

About Us / Shipping Info

Welcome to CraftShack.com - Offering Craft Beer Delivery throughout the US!

 

Buy Craft Beer Online from the Best Online Craft Beer and Wine Store. We stock over 1,800 craft beers and wines and will ship them directly to your doorstep. Must be 21 to order.

 

All questions regarding orders should be sent to orders@craftshack.com. Thank you!

 

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ORDERING INFO

 

You must be at least 21 years of age to order and a signature of someone at least 21 years of age is required upon delivery.

 

By the act of purchasing products from Craftshack the buyer authorizes and gives 100% consent to Craftshack to charge the buyer’s credit card.

 

The customer is solely responsible for the shipment of alcohol and is expected to know and abide by their local and state laws.

 

We maintain a $35 order minimum as of 2/20/14 which is enforced prior to clicking 'check out'.

 

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ORDER CHANGES

 

All sales should be considered final. 

For various logistical reasons, we cannot currently add items to existing orders or hold items for future orders.

We will only cancel orders in the event that you have placed a new order that supercedes it. You must cancel it prior to us fulfilling/packing it. Please send a request to orders@craftshack.com with the subject line: "Cancel Order #[your order #] - New Order #[your order #]"

A charge of 3% of the total order cost will be applied to any cancelled order made using Paypal as payment. This is just a charge that is applied to us that we are passing through. No charges apply on cancellations for orders placed using Shopify's default built-in payment system. 

 

SHIPPING INFO

 

By the act of purchasing products from Craftshack the buyer authorizes Craftshack to engage a common carrier on their behalf for shipment of product unless the buyer states otherwise. 

If you are getting an error message at checkout, it is likely because we do not ship to your location. We apologize for the inconvenience but we cannot ship to all territories in the United States.

It is strongly preferred that you provide a business address for delivery so someone can sign for the package. Packages will not be left without a signature and we will not ship to P.O. boxes.

Any address change requests going forward need to be made promptly and there is now a $15 charge associated with these requests. We are just passing on a fee that is charged to us when we have to request these changes.

Shipping costs vary according to weight of package(s). Craftshack does not profit from shipping costs; whatever our shipping provider charges us we charge you.

 

DAMAGES OR OTHER ORDER ISSUES

 

Beers in factory-sealed/closed boxes will likely need to be removed for shipping purposes.

Our ultimate goal is to ensure your items arrive in perfect condition. Our pulp shippers have been proven to be extremely dependable. In the event a package is returned by the carrier due to damage, we will process your replacement order. 

Damage related to the weather and climate during shipment is not the responsibility of Craftshack.

Please check your orders immediately upon delivery. Items must be reported as missing or incorrect within 14 days of the date of delivery to the recipient. For example, for an order received on the 1st of the month, an item must be reported as missing or incorrect on/before the 15th day of the month. If we have sent you an incorrect item, you must include a photo of the sealed bottle in your email. We consider eligibility for a re-ship of an item or a partial refund on a case-by-case basis.