Ordering / Shipping Info
Welcome to CraftShack.com - Offering Craft Beer Delivery throughout the US!
Buy Craft Beer Online from the Best Online Craft Beer delivery service. We stock over 1,800 craft beers and wines and will ship them directly to your doorstep. Must be 21 to order.
All questions regarding orders should be sent to email@example.com. Thank you so much!
FAQ (Frequently Asked Questions):
- You must be at least 21 years of age to order and a signature of someone at least 21 years of age is required upon delivery.
- By the act of purchasing products from Craftshack the buyer authorizes and gives 100% consent to Craftshack to charge the buyer’s credit card.
- The customer is solely responsible for the shipment of alcohol and is expected to know and abide by their local and state laws.
- We maintain a $35 order minimum as of 2/20/14 which is enforced prior to clicking 'check out'.
For various logistical reasons, we cannot currently add items to existing orders or hold items for future orders.
All sales should be considered final with the following Exceptions:
- If you have placed a new order that supercedes the first one. Please send a request to firstname.lastname@example.org at with the subject line: "Cancel Order #[your order #] - New Order #[your order #]"
- Under this method, a charge of 3% of the total order cost will be applied to any cancelled order made using Paypal as payment. No charges apply on cancellations for orders placed using Shopify's default built-in payment system.
- If you accept a $25 reduction in your total refund amount. Please send a request to email@example.com with the subject line: "Cancel Order #[your order #] - Accept Reduction"
- You must cancel any order prior to us fulfilling/packing it (which will initiate an email to you ending possibility of cancellation).
- Shipping costs vary according to weight of package(s). Craftshack does not profit from shipping costs; whatever our shipping provider charges us we charge you.
- By the act of purchasing products from Craftshack the buyer authorizes Craftshack to engage a common carrier on their behalf for shipment of product unless the buyer states otherwise.
- If you are getting an error message at checkout, it is likely because we do not ship to your location. We apologize for the inconvenience but we cannot ship to all territories in the United States.
- It is strongly preferred that you provide a business address for delivery so someone can sign for the package. Packages will not be left without a signature and we will not ship to P.O. boxes.
- Any address change requests going forward need to be made promptly and there is now a $15 charge associated with these requests. We are just passing on a fee that is charged to us when we have to request these changes.
DAMAGES OR OTHER ORDER ISSUES
- Beers in factory-sealed/closed boxes will likely need to be removed for shipping purposes.
- Our ultimate goal is to ensure your items arrive in perfect condition. Our pulp shippers have been proven to be extremely dependable. In the event a package is returned by the carrier due to damage, we will process your replacement order.
- Damage related to the weather and climate during shipment is not the responsibility of Craftshack.
Please check your orders immediately upon delivery. Items must be reported as missing or incorrect within 14 days of the date of delivery to the recipient.
For example: for an order received on the 1st of the month, an item must be reported as missing or incorrect on/before the 15th day of the month.
If we have sent you an incorrect item, you must include a photo of the sealed bottle in your email.Please send to firstname.lastname@example.org
We consider eligibility for a re-ship of an item or a partial refund on a case-by-case basis.